Frequently Asked Questions

Carers live in the client's home to provide assistance on daily basis.

What duties will a live-in carer do?
Carers/companions' duties can range from simple companionship and light housework through to different levels of personal care, as well as assisting with or undertaking shopping and cooking. If you have specific needs please contact us.

How long will the carer live in for?
This depends on the client's needs; it maybe that the client only needs assistance for a few days or weeks. For indefinite placements we advise a rota system where the carers will stay for a period of two weeks at a time. 

How much will it cost?
This will depend on the level of care required. Full details of rates are included in our information pack which we will be happy to send you.

How do you find the right carer?
We match the carer's skills and experience to the  required needs of the client before we introduce any carer. 

What carers do you have?
We have a wide variety of carers on our books, all with different levels of training, skills and experience. They have all been personally vetted and have completed a Criminal Record Bureau check.

What areas do you cover?
We can assist you throughout the UK and Channel Isles.

When I have a change in carer how will the next carer know what to do?
The outgoing carer will do a full hand-over to the new carer to ensure that they know the routine and duties required. This will be done as smoothly as possible to enable continuity and reassurance to the client.

Can I meet and interview the carer before they start?
This is not always possible due to the fact some carers will be on another assignment. However they will be happy to telephone you and introduce themselves so you can ask any questions you may have.

What if I don't like the carer?
If there is a personality clash then we will do our best to find a suitable replacement as soon as possible.

Is Help at Hand members of a regulatory body?
Yes, we are registered with the Commission for Social Care Inspection(csci) www.csci.org.uk, we are also members of the United Kingdom Home Care Association (UKHCA) www.ukhca.co.uk

Can I register with Help at Hand Care Service without a start date?
Yes. Following your initial contact with us to ensure we can be of assistance to you, all you need to do is return your completed registration form along with you deposit (refundable when you start using our services).

Please do not hesitate to contact us if you have any other questions.

Help at Hand Care Service Ltd. Established 1989. Director: Mrs A Chedham
Member of The United Kingdom Home Care Association
Regulated by The Commission For Social Care Inspection
23 Stratford Road, Hampton Lucy, Warwick CV35 8BH
Telephone (01789) 842555 Fax (01789) 841571